Frequently Asked Questions

We welcome you to our practice and thank you for reading our frequently asked questions (FAQs). If you have additional questions about our practice, please call us at 720-577-5819, fax us at 720-263-4056, or e-mail us at contact@stepwellboulder.com.

Do you accept insurance?

Stepwell Mental Health & Wellness is an out-of-network health care provider with most major insurance companies. We do not directly bill insurance companies, but will provide an invoice with suitable diagnosis and procedure codes required to file a claim for possible reimbursement of out-of-network services. Stepwell Mental Health & Wellness does not participate in the Medicaid provider network and cannot provide invoices for Medicaid patients. For more information, please read our Insurance & Billing Policy.

How do I pay for services?

Payment is due at the time of service unless other financial arrangements are made in advance. Stepwell Mental Health & Wellness accepts cash, checks, credit cards, debit cards and most Health Savings Accounts (HSA) cards.

How can I complete my intake forms?

We encourage you to complete and sign all new client intake forms in the secure Client PortalThis will allow your practitioner to review your paperwork prior to your initial appointment.Please note that forms may be filled out in person instead of online, but this will take up part of your initial appointment, reducing the amount of time that your provider is able to spend with you. If you prefer to print and complete paper intake forms prior to your appointment, please contact us at 720-577-5819 or e-mail us at contact@stepwellboulder.com.

Can I cancel my appointment?

Stepwell Mental Health & Wellness kindly requests at least three days (72 hours) notice to cancel appointments as this allows the possibility to schedule someone else into the canceled appointment time. Stepwell Mental Health & Wellness requires at least 24 hours notice for cancellations without incurring a fee. For more details, please read our Cancellation Policy.

What if I have an emergency?

Stepwell Mental Health & Wellness does not provide emergency therapeutic services. If you are experiencing a mental health or other emergency, please call 911, go to your nearest hospital emergency room, or call Colorado’s Crisis Hotline 844-493-8255.

What is collaborative care?

For some conditions, psychotherapy and psychiatric medication may be the treatment combination that works best. For individuals in our practice who may benefit from medication, our licensed clinical psychologists will work with our psychiatric  nurse practitioners in a collaborative approach to treatment.. Stepwell Mental Health & Wellness, PC and it’s independently contracted mental health professionals offer collaborative care.

Stepwell Mental Health & Wellness, PC, is a mental healthcare Master Services Organization, an organization that blends the specialties of a variety of independent mental health professionals. All professionals at Stepwell Mental Health & Wellness, PC are independent contractors and independent mental healthcare professionals with their own practices. They are not employees of Stepwell Mental Health & Wellness, PC.

What is a Licensed Clinical Psychologist?

Licensed clinical psychologists have the professional training and clinical skills to help individuals and families learn to cope more effectively with life issues and mental health problems. Clinical psychologists hold doctoral degrees in psychology and successfully completed supervised clinical training and passed a Board examination. Colorado State licensure is required to practice as a clinical psychologist.  A clinical psychologist’s work may include administering and interpreting cognitive and personality tests, diagnosing mental illness, creating treatment plans, and conducting psychotherapy.

What is a Psychiatric Nurse Practitioner?

Psychiatric-mental health nurse practitioners (PMHNP) are advanced practice registered nurses trained to provide a wide range of mental health services to individuals and families. Psychiatric-mental health nurse practitioners hold master’s degrees in nursing with an emphasis on psychotherapy and have successfully completed supervised clinical training and passed a Board examination. Psychiatric-mental health nurse practitioners may diagnose, conduct therapy, and prescribe medications for patients who have psychiatric disorders, medical organic brain disorders or substance abuse problems. PMHNP focus on psychiatric diagnosis, including the differential diagnosis of medical disorders with psychiatric symptoms, and on medication treatment for psychiatric disorders. The PMHNP credential is a Board certification granted through the American Nurses Credentialing Center.